SOREX Suite Terms of Use

1. Introduction

Welcome to SOREX Suite, a collection of business software, cloud applications, communication tools, enterprise management solutions, and digital services operated by Techxon Innovation Limited (“Techxon,” “we,” “us,” or “our”).

These Terms of Use govern access to and use of SOREX Suite, including its websites, applications, platforms, subscriptions, integrations, and related services.

By registering an account, purchasing a subscription, accessing a SOREX application, or using any service covered by these Terms, you agree to be bound by them.

If you use SOREX Suite on behalf of a company, institution, government body, or other organization, you confirm that you are authorized to accept these Terms on that organization's behalf.

If you do not agree to these Terms, you must not use the relevant services.

2. Definitions

For the purposes of these Terms:

• SOREX Suite: The collection of software products, applications, platforms, and services provided under the SOREX brand.
• Service: Any individual SOREX application, module, subscription, feature, or associated service.
• Customer: An individual or organization that registers for, subscribes to, or purchases a Service.
• User: A person authorized to access a Service through an account or invitation.
• Tenant:An organization's logically separated workspace or environment within a multi-tenant SOREX platform.
• Administrator: A person authorized by a Customer to manage its tenant, users, permissions, configurations, and data.
• Customer Data: Information submitted to, generated through, or stored within a Service by or on behalf of a Customer.
• Subscription: A paid or otherwise authorized arrangement granting access to a Service for a specified period or under specified conditions.
• Third-Party Service: Software, infrastructure, hardware, or services provided by an entity other than Techxon.

3. Services Covered

SOREX Suite may include, but is not limited to:

• SOREX ERP and business process management.
• SOREX HR, attendance, procurement, inventory, finance, and internal control modules.
• SOREX Meet and online collaboration.
• SOREX Mail and business email services.
• SOREX Access Control, including SOREX ProAccess and SOREX VIP Access.
• SOREX Appointment Management.
• SOREX analytics, reporting, workflow automation, and integration services.
• Additional products and modules introduced under the SOREX brand.

Each Service may have additional product-specific terms, usage rules, technical requirements, or privacy notices.

Where a product-specific agreement expressly supplements or overrides these general Terms for that Service, the applicable product-specific provision will take precedence to the extent of the inconsistency.

4. Eligibility and Account Registration

You must provide accurate and current information when creating an account or subscribing to a Service.

You agree to:

• Maintain accurate account information.
• Keep login credentials confidential.
• Use available authentication and security controls.
• Notify the appropriate administrator or Techxon of suspected unauthorized access.
• Avoid sharing accounts except where the Service expressly supports authorized shared access.
• Comply with applicable laws and these Terms.

Customers are responsible for ensuring that their users and administrators are properly authorized.

Techxon may request additional information where reasonably necessary to verify an account, prevent fraud, or meet legal requirements.

5. Organizational Accounts and Tenant Administration

Where SOREX Suite provides multi-tenant services, each Customer is responsible for managing its organizational environment and the users it authorizes.

Customer administrators may be able to:

• Create, modify, suspend, or delete user accounts.
• Assign roles and permissions.
• Configure approval workflows and business rules.
• Manage access to modules and information.
• Configure organizational settings and integrations.
• Review usage, attendance, audit, or security records where supported.

Customers must assign administrative privileges appropriately, protect administrator accounts, and promptly revoke access when users no longer require it.

Customers are responsible for the actions of their authorized administrators and users, subject to applicable law and the terms of the relevant agreement.

6. Acceptable Use

You must not use SOREX Suite to:

• Conduct unlawful, fraudulent, deceptive, or abusive activities.
• Violate privacy, confidentiality, intellectual property, or other legal rights.
• Access another organization's tenant, account, data, or systems without authorization.
• Introduce malware, ransomware, malicious code, or harmful files.
• Circumvent security controls, authentication, permissions, or subscription restrictions.
• Interfere with the availability, integrity, or security of the Services.
• Conduct unauthorized penetration testing, vulnerability exploitation, or service disruption.
• Send unlawful spam, phishing communications, or fraudulent messages.
• Use the Services to unlawfully monitor, harass, discriminate against, or harm individuals.
• Reverse engineer, copy, resell, or redistribute the Services except as permitted by Techxon or applicable law.
• Use the Services in a way that infringes applicable sanctions, export controls, or other legal restrictions.

We may investigate suspected misuse and take proportionate action to protect the Services, Customers, users, and third parties.

7. Subscriptions, Plans, and Payments

Access to certain Services may require a subscription, license, usage-based payment, implementation fee, or other charge.

The applicable commercial offer will specify relevant pricing, billing frequency, features, storage allowances, user limits, usage restrictions, and other subscription conditions.

Unless otherwise stated in the applicable agreement:

• Customers must pay fees when due.
• Applicable taxes may be charged.
• Some features, integrations, storage, support, or implementation services may incur additional fees.
• Subscription changes may affect pricing, capacity, and available features.
• Payment disputes and refund requests will be handled under the applicable agreement and mandatory law.

Techxon may suspend paid features for material non-payment after providing any notice required by the agreement or applicable law.

8. Free Trials and Promotional Services

Techxon may offer free trials, demonstration environments, promotional access, or limited free plans.

Such offers may be subject to usage limits, time restrictions, or additional conditions.

Unless expressly agreed otherwise, free or trial Services are provided without a commitment to continued availability or preservation of trial data after the trial ends.

We will communicate applicable restrictions and any relevant conversion or cancellation requirements.

9. Customer Data and Content

Customers retain their rights in Customer Data, subject to applicable third-party rights and legal obligations.

Customers are responsible for:

• Ensuring that they have the rights and authority to submit Customer Data.
• Ensuring that data collection and processing are lawful.
• Maintaining appropriate permissions and access controls.
• Ensuring the accuracy and suitability of information used in their business processes.
• Maintaining independent backups where necessary for their business requirements.
• Establishing appropriate data retention and deletion policies.

Customers grant Techxon the limited rights necessary to host, transmit, store, process, secure, maintain, and support Customer Data to provide the contracted Services and fulfill applicable legal obligations.

Techxon does not acquire ownership of Customer Data merely because it is stored or processed within SOREX Suite.

10. Privacy and Data Protection

Your use of SOREX Suite is subject to the SOREX Suite Privacy Policy and any applicable product-specific privacy notice.

Depending on the circumstances, Techxon may act as a data controller for its own account administration, billing, support, security, and business operations, or as a data processor when processing personal information on behalf of a Customer.

Customers remain responsible for their own legal obligations when determining how personal information is collected and used through the Services.

Where required, the parties must enter into an appropriate Data Processing Agreement defining processing instructions, security measures, subprocessors, breach assistance, data subject rights, and data return or deletion.

11. Confidentiality

Each party must take reasonable steps to protect confidential information received from the other party and use it only for the purposes for which it was disclosed or as otherwise permitted by law or agreement.

Confidential information may include business records, credentials, technical documentation, commercial terms, personal information, and non-public operational data.

Confidentiality obligations do not apply to information that is lawfully public, independently developed without use of confidential information, or lawfully received from another source without a confidentiality obligation.

Disclosure required by law is permitted, subject to applicable notice obligations and legal restrictions.

12. Intellectual Property

SOREX Suite, including its software, source code, designs, interfaces, documentation, trademarks, branding, and underlying technology, belongs to Techxon or its licensors, except for components governed by third-party license.

Subject to these Terms and the applicable subscription, Techxon grants Customers a limited, non-exclusive, non-transferable right to use the relevant Services for their intended purpose.

Customers must not use Techxon's intellectual property beyond the scope of the applicable license.

Customers retain ownership of their own trademarks, documents, business records, and other content, subject to the rights necessary for Techxon to provide the Services.

Feedback and suggestions may be used by Techxon to improve its Services without transferring ownership of Customer Data.

13. Third-Party Services and Integrations

SOREX Suite may integrate with third-party applications, cloud infrastructure, payment providers, email services, communication tools, access-control devices, and other external systems.

Third-party services may be governed by separate terms, privacy policies, and service-level commitments.

Customers are responsible for reviewing relevant third-party terms and ensuring that they have the necessary permissions to enable integrations.

Techxon is not responsible for independent third-party services beyond the responsibilities imposed by applicable law or expressly accepted in a written agreement.

14. Security and Service Availability

Techxon will take reasonable steps to maintain the security, integrity, and availability of its Services.

However, uninterrupted operation cannot be guaranteed. Services may be affected by maintenance, network interruptions, infrastructure failures, cyber incidents, third-party outages, or events beyond our reasonable control.

Customers must maintain appropriate account security, access controls, business continuity procedures, and backups where necessary.

Customers must not rely on SOREX Suite as the sole means of emergency communication, physical safety, or any other function requiring guaranteed availability unless expressly covered by a suitable written agreement.

15. Data Export, Retention, and Deletion

Available data export, retention, and deletion functions may vary by Service and subscription.

Customers should export business-critical data before subscription termination, subject to the functionality and timeframes made available.

Following termination, Customer Data will be retained, returned, or deleted according to the applicable subscription agreement, Data Processing Agreement, documented retention arrangements, and legal obligations.

Some information may remain temporarily in backups, security logs, or records that must be retained by law.

16. Suspension and Termination

Techxon may suspend, restrict, or terminate access where reasonably necessary because of:

• Material breach of these Terms or the applicable agreement.
• Serious security risks or unauthorized access.
• Fraud, unlawful conduct, or abuse.
• Material non-payment.
• Legal or regulatory requirements.
• Conduct that threatens the integrity of the Services or other Customers.

Where reasonably practicable and legally permitted, Techxon will provide notice and an opportunity to remedy the issue.

Customers may cancel subscriptions in accordance with their applicable agreement.

Termination does not remove obligations that accrued before termination or provisions that are intended to continue, including applicable confidentiality, intellectual property, payment, and legal obligations.

17. Disclaimers

To the extent permitted by law, Services are provided on an “as available” basis.

Techxon does not guarantee that every Service will be uninterrupted, error-free, compatible with every third-party system, or suitable for every specific business purpose.

Any additional warranties, service levels, implementation commitments, or support obligations must be specified in the relevant agreement.

Nothing in these Terms excludes statutory guarantees or other rights that cannot lawfully be excluded.

18. Limitation of Liability

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Subject to applicable law and the relevant commercial agreement, Techxon will not be liable for indirect or consequential losses arising from events outside its reasonable control, including independent third-party failures, Customer misconfiguration, unauthorized user actions, or failures of Customer-managed infrastructure.

Any applicable financial cap on liability, exclusions, or allocation of risk must be set out in the relevant commercial or enterprise agreement.

Customers remain responsible for their own business decisions, user administration, lawful data handling, and continuity arrangements.

19. Indemnity

To the extent permitted by law and the applicable agreement, a Customer is responsible for claims and losses arising from its unlawful use of the Services, infringement of third-party rights, or material breach of these Terms.

This provision does not transfer liability that cannot lawfully be transferred or remove any non-excludable statutory rights.

20. Changes to Services and Terms

Techxon may update the Services and these Terms to reflect changes in functionality, technology, security, commercial arrangements, or legal requirements.

Where required, material changes will be communicated through the Services, website, email, or another appropriate channel.

The updated effective date will be displayed at the beginning of the Terms.

Where a separate signed agreement applies, changes will be governed by that agreement.

21. Governing Law and Dispute Resolution

These Terms are subject to the laws applicable to the relevant contracting entity and the parties' applicable agreement. The parties should first attempt to resolve disputes through good-faith discussions. If a dispute cannot be resolved, it may be referred to a competent court or other authorized dispute-resolution body.

Nothing in this section overrides mandatory consumer protection, privacy, or other statutory rights.

22. General Provisions

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue to apply to the extent permitted by law. A failure to enforce a provision does not constitute a waiver of that provision.

Customers may not transfer their contractual rights or obligations without the required consent, except where permitted under the applicable agreement or law.

These Terms, together with applicable product-specific terms and signed agreements, form the agreement governing use of the relevant Services.

Support email: info@sorexsuite.com