SOREX Mail Terms of Use

1. Introduction

These Terms of Use govern your access to and use of SOREX Mail, a business email, messaging, and electronic communication service provided by Techxon Innovation Limited (“Techxon,” “we,” “us,” or “our”) as part of the SOREX Suite.

SOREX Mail may provide business email accounts, custom-domain email, webmail access, mailbox management, email routing, spam and malware filtering, administrative controls, and other communication features depending on the subscription and configuration.

By creating an account, accessing a mailbox, sending or receiving email, or using SOREX Mail, you agree to these Terms. If you do not agree, you must not use the service.

If you use SOREX Mail on behalf of an organization, you confirm that you are authorized to accept these Terms on its behalf.

2. Definitions

• Service: SOREX Mail and its associated websites, applications, mail servers, gateways, administrative tools, and supported integrations.
• Customer: An individual or organization subscribing to or administering the service.
• User: A person authorized to access a SOREX Mail account.
• Administrator: A person authorized by a Customer to manage email accounts, domains, permissions, and settings.
• Content: Emails, attachments, contacts, signatures, and other information transmitted, stored, or managed through the service.
• Customer Data: Information submitted to or generated through the service on behalf of a Customer, including email content and account records.

3. Eligibility and Account Registration

Customers and users must provide accurate information and comply with applicable laws.

You agree to:

• Maintain accurate account and registration information.
• Keep your login credentials confidential.
• Use appropriate passwords and available authentication protections.
• Protect your devices and email sessions from unauthorized access.
• Notify your administrator or Techxon promptly of suspected account compromise.
• Use only the accounts and domains you are authorized to access.

Customers are responsible for ensuring that their administrators and users have appropriate authority to access the service.

4. Email Accounts and Domain Management

Depending on the subscription, SOREX Mail may support custom-domain email addresses, mailbox creation, aliases, forwarding, distribution lists, and administrative account management.

Customers are responsible for:

• Having the right to use the domains they configure.
• Maintaining accurate domain and DNS records.
• Configuring required email authentication records, such as SPF, DKIM, and DMARC, where supported.
• Assigning appropriate mailbox permissions.
• Removing or suspending accounts when users no longer require access.
• Managing shared mailboxes, forwarding rules, and delegated access appropriately.
• Ensuring that their use of the service complies with applicable law.

Techxon may restrict domain or account functionality where necessary to address abuse, fraud, security threats, or legal requirements.

5. Acceptable Use

You must not use SOREX Mail to:

• Send unsolicited bulk email or unlawful spam.
• Conduct phishing, impersonation, fraud, or deceptive communications.
• Distribute malware, ransomware, malicious attachments, or harmful links.
• Send threats, unlawful harassment, or prohibited content.
• Violate privacy, confidentiality, intellectual property, or other legal rights.
• Access another person's mailbox without proper authorization.
• Circumvent spam filters, authentication controls, sending limits, or security restrictions.
• Operate unauthorized bulk-mailing services or conceal abusive sending activity.
• Distribute unlawful material or facilitate criminal activity.
• Interfere with the service, its infrastructure, or other customers' accounts.
• Use compromised accounts, stolen credentials, or unauthorized domains.

We may investigate suspected violations and take proportionate action to protect users, customers, the platform, and third parties.

6. Customer Responsibilities and Administration

Customers and their administrators are responsible for managing their email environments.

This includes:

• Creating, modifying, and disabling accounts.
• Applying appropriate access permissions.
• Establishing acceptable-use and retention rules for staff.
• Protecting administrative credentials.
• Managing password resets and account recovery.
• Monitoring security alerts and responding to suspected incidents.
• Ensuring that mailbox access, forwarding, archiving, and monitoring are lawful.
• Providing appropriate notices to employees and other affected individuals.

Administrators must not access or disclose users' email content without appropriate authority and a lawful purpose.

7. Email Delivery and Security Filtering

SOREX Mail may use mail gateways, reputation checks, authentication mechanisms, spam filtering, malware scanning, and other security controls to help protect users and infrastructure.

These controls may block, quarantine, delay, reject, or classify certain messages.

Techxon does not guarantee that every legitimate email will be delivered or that every malicious or unwanted message will be detected.

Customers are responsible for maintaining appropriate security procedures and checking quarantine or delivery reports where these features are available.

Email transmission may be affected by recipient servers, network conditions, domain configuration, third-party providers, or other factors outside Techxon's reasonable control.

8. Customer Content and Confidentiality

Customers and users retain their rights in email content and attachments, subject to applicable third-party rights and legal obligations.

You are responsible for ensuring that you have the necessary rights and authority to send, receive, store, and share content through the service.

Techxon does not claim ownership of Customer Data merely because it is processed or stored through SOREX Mail.

We will process Customer Data as necessary to provide, secure, maintain, and support the service, in accordance with these Terms, the Privacy Policy, and any applicable data processing agreement.

Users should understand that email is not inherently risk-free and may be exposed through compromised accounts, misdirected messages, recipient actions, or insecure endpoints.

9. Monitoring and Security Investigations

Techxon may process service metadata, delivery logs, authentication records, and security alerts to operate the service, investigate abuse, troubleshoot technical issues, and protect against cyber threats.

Where necessary and lawful, we may examine relevant information to investigate security incidents, malware, spam, fraud, or violations of these Terms.

Any access to email content will be subject to applicable law, the relevant customer agreement, and the legitimate purpose for which access is required.

Customers are responsible for ensuring that their own monitoring, archiving, employee oversight, and mailbox-access practices are lawful and appropriately communicated.

10. Subscriptions, Fees, and Payments

Certain SOREX Mail features may require a paid subscription or additional services.

Applicable pricing, mailbox limits, storage allowances, sending limits, billing periods, and service inclusions will be disclosed before purchase or specified in the applicable agreement.

Customers agree to pay the charges associated with their selected plan. Applicable taxes, additional storage, migration, configuration, and support fees may apply where disclosed.

Renewals, cancellations, refunds, suspension for non-payment, and changes to subscriptions are governed by the applicable commercial agreement and mandatory law.

11. Intellectual Property

SOREX Mail software, platform design, branding, documentation, and underlying technology belong to Techxon or its licensors, except for components governed by third-party license.

Techxon grants authorized users a limited, non-exclusive, non-transferable right to use the service for its intended purpose, subject to these Terms and the applicable subscription.

You must not copy, resell, modify, reverse engineer, or redistribute the service except where expressly permitted by Techxon or where applicable law prohibits such restrictions.

12. Third-Party Services

SOREX Mail may rely on third-party cloud infrastructure, data centers, domain registrars, email gateways, security tools, internet providers, or other integrations.

Such services may have separate terms and conditions. Techxon is not responsible for independent third-party services beyond its legal obligations and any responsibilities expressly accepted under an applicable agreement.

Customers are responsible for maintaining accurate domain registrations and any external services they manage.

13. Availability, Backups, and Data Loss

Techxon will take reasonable steps to maintain the availability, security, and reliability of SOREX Mail.

However, uninterrupted service cannot be guaranteed. Outages may result from maintenance, hardware failures, network interruptions, cyber incidents, third-party service failures, or events beyond our reasonable control.

Backup, restoration, recovery time, and recovery point commitments will be governed by the applicable service agreement or service-level agreement, where provided.

Customers should maintain appropriate independent copies of business-critical information where necessary and should not assume that every deleted email can be recovered indefinitely.

14. Suspension and Termination

Techxon may suspend or restrict accounts where reasonably necessary because of:

• Material breach of these Terms.
• Spam, phishing, malware, or other abusive activity.
• Account compromise or serious security risk.
• Non-payment of applicable fees.
• Legal or regulatory requirements.
• Conduct that threatens the service or other users.

Where reasonably practicable and legally permitted, we will provide notice and an opportunity to remedy the issue.

Customers may terminate their subscription according to the applicable agreement.

Upon termination, access to mailboxes, aliases, and associated services may cease. Export, retention, and deletion of data will be governed by the applicable agreement, retention obligations, and Privacy Policy.

Customers are responsible for exporting required data before termination, subject to the tools and timeframes made available.

15. Disclaimers and Limitation of Liability

To the extent permitted by law, SOREX Mail is provided on an “as available” basis. Techxon does not guarantee uninterrupted email delivery, complete protection against malicious messages, or the absence of all service errors.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

Subject to applicable law and the relevant commercial agreement, Techxon will not be liable for indirect or consequential losses arising from external email delivery failures, recipient actions, compromised customer devices, or independent third-party outages.

Customers remain responsible for their account security, domain configuration, user administration, and appropriate business continuity arrangements.

16. Changes to the Service and Terms

We may modify service features or update these Terms to reflect changes in technology, security practices, commercial arrangements, or legal requirements.

Material changes will be communicated through the service, website, email, or another appropriate method where required.

The updated effective date will be displayed at the beginning of the Terms.

17. Governing Law and Disputes

These Terms are subject to the laws applicable to the relevant contracting entity and customer agreement, without overriding mandatory statutory rights.

The parties should attempt to resolve disputes through good-faith discussions. Unresolved disputes may be referred to a competent court or authorized dispute-resolution body.